Business Service: FAQ

Where can I find pricing for Haefele's Business Services?
Because we offer every business a customized solution to their communication needs, we are not able to give pricing information without first building a context. You can find more information here on how to make an appointment to discuss your business with one of our Service Representatives.

Is Technical Support available for Haefele's Business Internet subscribers?
Of course.  Friendly, knowledgeable technical support representatives are available via toll-free phone, 24 hours a day, 7 days a week, 365 days a year.  We can be reached at 607-422-3000, or 1-866-708-1556.  You can find more information here.

How secure is my Haefele TV Business Internet connection?
Cable Internet is not more, or less secure than any other connection method.  Any link to the Internet is a potential security risk.  Fortunately there are many effective security tools available at little, or no cost.  We recommend that you read through the information found under the  "Learn how to Secure your System" link located in the Tech Support portion of our local portal.  

Does Haefele TV provide wireless services?
Yes.  For a monthly fee Haefele now provides and maintains wireless networks for our customers.  You can find more information here.

What benefits would my business gain from switching to Haefele's Digital Phone?
Because it generally costs less to maintain existing data networks than it does to maintain the traditional telecommunications infrastructure, Digital Phone service is usually significantly cheaper than traditional phone service.

Plus, VoIP providers can offer advanced call features like Audio Conferencing at a much lower price. And since Digital Phone is transmitted over the Internet, you'll find that it's easily integrated with other Internet services closely linked to business, like video chat and calendar management.

Can I use my Haefele TV Digital Phone service for fax?
Yes. Your fax machine will work with Digital Phone service.

How reliable is Haefele TV's Business Voice service?
Haefele Digital Phone service is very reliable, but if your business is in an area that frequently loses power we recommend that you keep a simple phone line for use in the event of an emergency. Remember, the Haefele TV Digital Telephone service depends upon your High Speed Internet connection, and electric power. If the connection goes down, or if power is not available, you will not be able to make or receive calls.