Why should I choose cable Internet over a DSL connection?
Cable Internet has a number of advantages over other connection methods. Firstly, our cable Internet connection is, on average, 7 times faster than the equivalent DSL service. Plus, with cable your distance from the source will not seriously impede, or prohibit your ability to get fast, reliable service. And since your Internet service is dependent on the cable infrastructure, rather than the home wiring, you won't be turned away because your house isn't wired with the necessary wire.
Just how fast is Haefele TV's cable Internet?
Haefele's flagship CableRocket Internet package is up to 7 times faster than a standard DSL connection, and over 100 times faster than dial-up. You can see the difference here.
Will I always get the quoted speeds?
There are a number of technological factors that can affect the connection speed. Whether it's server lag, or general Internet congestion, you might not always experience the exact speed specifications of a stated package. However, at Haefele TV we work hard to mitigate this inevitable loss, and you'll find that loss is generally within 5% of the connection's maximum capabilities.
Does Haefele have a bandwidth cap, and if so, how high is it?
Haefele TV does have a bandwidth cap at this time. As with all cable Internet networks, the Haefele TV network is shared. This means that over-usage by one customer can dramatically reduce another customer's quality of service. For this reason we keep the bandwidth levels in check, so that all of our customers get the best possible experience. Upgrades to our system, already in progress, will allow us to increase the bandwidth cap. More information can be found in our Acceptable Use Policy.
How will the cap affect my ability to download files from the Web?
The cap does not stop your computer from downloading anything, but you will be charged for over-usage if you exceed the set limit. The best way to keep from going over the bandwidth cap is to monitor your monthly traffic using the tool found on our local portal.
Can I still stream movies through my Netflix account?
You can certainly continue to stream Netflix movies over your Haefele TV Internet connection. However, Netflix is one of the most debilitating consumers of bandwidth, so those customers who frequently stream movies over Netflix should watch their monthly traffic carefully. Most HD movies on Netflix will use 2-4GB. SD movies will generally use less than 1.5GB.
Can I have multiple email addresses with Haefele TV's Internet?
Absolutely. All of our Internet packages allow for multiple email accounts. Haefele uses Google Apps to power it's online services, so with a Haefele email account you'll receive the same great email functionality and interface available to Gmail users.
Will I be able to keep my old email address?
Maybe. If you're already using a third party email provider, e.g. Gmail, Yahoo, MSN etc, you'll be able to keep those for as long as you want. If, however, you were using an email address provided by another ISP, you won't be able to keep that address when you sign up with Haefele.
Is Technical Support available for Haefele's Internet subscribers?
Of course. Friendly, knowledgeable technical support representatives are available via toll-free phone, 24 hours a day, 7 days a week, 365 days a year. We can be reached at 607-422-3000, or 1-866-708-1556. You can find more information here.
How secure is my Haefele TV Internet connection?
Cable Internet is not more, or less secure than any other connection method. Any link to the Internet is a potential security risk. Fortunately there are many effective security tools available at little, or no cost. We recommend that you read through the information found under the "Learn how to Secure your System" link located in the Tech Support portion of our local portal.
Does Haefele TV provide wireless services?
Yes. For a monthly fee Haefele now provides and maintains wireless networks for out customers. You can find more information here. 
