Get In Touch!
“I love Haefele. The person to person interaction is outstanding. They are friendly, helpful and honest.” – Richard M.
Where to Find Us
Office Address
24 E. Tioga St. Spencer, NY 14883
Mailing Address
P.O. box 312 Spencer, NY 14883
607-589-6235
Tech Support
Get Tech Support
866-708-1556
tech@htva.net
Customer Service
Local Call
607-589-6235
Out of Area Call
800-338-6330
cs@htva.net
Email Us Anytime
Haefele Connect
For consumer complaints that cannot be resolved with the company, you may contact the New York Department of Public Service (DPS).
DPS complaints may be directed as follows: Website: www.dps.ny.gov/complaints; Phone: DPS Helpline at 1-800-342-3377 (M-F 8:30a – 4:00p); or Mail: Office of Consumer Services, NYS Department of Public Service, 3 Empire State Plaza, Albany, NY 12223