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“I love Haefele. The person to person interaction is outstanding. They are friendly, helpful and honest.” – Richard M.
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For consumer complaints that cannot be resolved with the company, you may contact the New York Department of Public Service (DPS).
DPS complaints may be directed as follows: Website: www.dps.ny.gov/complaints; Phone: DPS Helpline at 1-800-342-3377 (M-F 8:30a – 4:00p); or Mail: Office of Consumer Services, NYS Department of Public Service, 3 Empire State Plaza, Albany, NY 12223