Network Status

At Haefele Connect we are constantly working to improve our network.  Below we keep you in the loop about any outages or other unexpected events that may affect your Haefele Connect Service

Network Status

At Haefele Connect we are constantly working to improve our network. Below we keep you in the loop about any outages or other unexpected events that may affect your Haefele Connect Service

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Cable / Internet

No  Known issues

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Cable Channels

Several Syracuse based Stations are doing Work on their broadcast towers.  While the channels are off-the-air you may see temporary replacement programming of the same network from a different location.

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Phone Systems

No Known issues

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Core Network

No Known Issues

Power outage affecting 1000 homes and businesses

According to NYSEG, Power outages are affecting 1000 homes and businesses in Danby, Spencer, Barton and Van Etten. Haefele has switched to back up power, however some Cable TV channels are still being impacted. Systems should be coming back online shortly.

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Power Outage near Payne Marsh Rd

There is a power outage in Tioga County near Payne Marsh Rd affecting about 120 customers near Payne Marsh Road. According to NYSEG's website they expect to have resolution around 2 pm today, February...

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Schuyler outages resolved

About 200 homes were affected this week by power outages. These outages should now be resolved. If you continue to experience issues please contact our office at 607-589-6235.

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Power Outage in Spencer

There was a power outage Jan 24th affecting subscribers in the Halsey Valley Rd and Owl Creek areas of Spencer. According to the NYSEG website, this outage should now be resolved. If you continue to experience issues, please call technical support at 866-708-1556....

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Power outage in Schuyler County

The power outage in Schuyler County affecting internet in approximately 200 households has been resolved. If you continue to experience internet issues please contact our office at 607-589-6235. https://www.nyseg.com/wps/portal/nyseg/outages

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Phone System Issues

The phone issues experienced August 2-3 are now resolved. If you continue to experience phone issues please contact our office.  

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Ready to get connected?


Our team members are here to help you determine the best internet, digital HD cable and digital phone packages and plans to suit your needs.

607-589-6235 |  800-338-6330

Haefele Connect BBB Business Review