Network Status
At Haefele Connect we are constantly working to improve our network. Below we keep you in the loop about any outages or other unexpected events that may affect your Haefele Connect Service
Network Status
At Haefele Connect we are constantly working to improve our network. Below we keep you in the loop about any outages or other unexpected events that may affect your Haefele Connect Service
Cable / Internet
Due to the storm, there are several areas with impaired service. We are working as quickly, but as safely as possible to restore service to those impacted.
Cable Channels
Several Syracuse based Stations are doing Work on their broadcast towers. While the channels are off-the-air you may see temporary replacement programming of the same network from a different location.
Phone Systems
No Known issues
Core Network
Cable-TV channel outage
WSYT Fox 68 and My43 out of Syracuse notified us that they will be off the air until this afternoon
7/2/19 – Outage in Van Etten effecting 47 homes
Our technicians are working to restore service as soon as possible.
05/24/19 Outage Affecting 700+ homes
There was an outage affecting 700+ homes in the Spencer-Van Etten Area. As of 05/24/19 9:45 am this issue is resolved.
Power outage affecting 1000 homes and businesses
According to NYSEG, Power outages are affecting 1000 homes and businesses in Danby, Spencer, Barton and Van Etten. Haefele has switched to back up power, however some Cable TV channels are still being impacted. Systems should be coming back online shortly.
Power Outage near Payne Marsh Rd
There is a power outage in Tioga County near Payne Marsh Rd affecting about 120 customers near Payne Marsh Road. According to NYSEG's website they expect to have resolution around 2 pm today, February...
Schuyler outages resolved
About 200 homes were affected this week by power outages. These outages should now be resolved. If you continue to experience issues please contact our office at 607-589-6235.
Power Outage in Spencer
There was a power outage Jan 24th affecting subscribers in the Halsey Valley Rd and Owl Creek areas of Spencer. According to the NYSEG website, this outage should now be resolved. If you continue to experience issues, please call technical support at 866-708-1556....
Power outage in Schuyler County
The power outage in Schuyler County affecting internet in approximately 200 households has been resolved. If you continue to experience internet issues please contact our office at 607-589-6235. https://www.nyseg.com/wps/portal/nyseg/outages
Phone System Issues
The phone issues experienced August 2-3 are now resolved. If you continue to experience phone issues please contact our office.
Outages Resolved
The outage affecting about 100 homes in Mecklenburg has been resolved.
