Network Status

At Haefele Connect we are constantly working to improve our network.  Below we keep you in the loop about any outages or other unexpected events that may affect your Haefele Connect Service

Status: All Systems Operational


Cable / Internet

No Known Issues

Cable Channels

Recent channel issues should now be resolved.


Phone Systems

No known Issues


Core Network

No Known Issues

Power Outage near Payne Marsh Rd

There is a power outage in Tioga County near Payne Marsh Rd affecting about 120 customers near Payne Marsh Road. According to NYSEG's website they expect to have resolution around 2 pm today, February...

Schuyler outages resolved

About 200 homes were affected this week by power outages. These outages should now be resolved. If you continue to experience issues please contact our office at 607-589-6235.

Power Outage in Spencer

There was a power outage Jan 24th affecting subscribers in the Halsey Valley Rd and Owl Creek areas of Spencer. According to the NYSEG website, this outage should now be resolved. If you continue to experience issues, please call technical support at 866-708-1556....

Power outage in Schuyler County

The power outage in Schuyler County affecting internet in approximately 200 households has been resolved. If you continue to experience internet issues please contact our office at 607-589-6235.

Phone System Issues

The phone issues experienced August 2-3 are now resolved. If you continue to experience phone issues please contact our office.  

Outages Resolved

The outage affecting about 100 homes in Mecklenburg has been resolved.

Upcoming Maintenance

As an effort to improve the stability of our Internet services Haefele Connect will be performing maintenance on some of our core network devices during the week of 6/25 - 6/29.  There may be brief outages of internet and local TV channels during our maintenance...

Voice Portal Maintenance

The Voicemail portal will be undergoing maintenance on Thursday June 14th, 2018 from 2:00 AM - 6:00 AM EDT. During this maintenance window the portal may be unavailable for updates. Please make sure to log out and log back in to the portal at the conclusion of this...

Ready to get connected?

Our team members are here to help you determine the best internet, digital HD cable and digital phone packages and plans to suit your needs.

607-589-6235 |  800-338-6330

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