607-589-6235 | 800-338-6330 cs@htva.net

High Speed Internet Service

Local. Fast. Reliable.

Haefele Connect offers Internet plans starting as low as $34.50/month.

From our office in Spencer NY, our local team provides world-class internet throughout parts of Chemung, Cortland, Schuyler, Steuben, Tioga, Tompkins and Yates Counties in upstate New York.

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At Haefele we know that with today’s technology, the internet is no longer just a luxury, it’s a necessity! Let us help you get connected to the internet with a high speed plan that’s right for you.

607-589-6235  |  800-338-6330

 “The service from Haefele is wonderful. The speed and data are amazing. We can have multiple people online and have no interruption in speed. Now we can store our inventory in the cloud and we can be visible on social media.”  -Doris K.


Bundle Internet with TV or Digital Phone and save even more!



per month for 6 months, combines basic cable and high-speed internet.

*Requires a 1-year service agreement, taxes, fees, additional TVs & equipment extra. The Internet is Unlimited Data, regular rate applies for remainder of the 1-year agreement after 6-month promotional period).




per month for 1 year, combines basic cable, high-speed internet, and digital phone service.

*Requires a 2-year service agreement, taxes, fees, additional TVs, and equipment extra. Regular rate applies for remainder of the 2-year agreement after the 1-year promotional period).

Let us manage your home WiFi for you for only $9.99/mo

Powered by a WiFi 6 Gigaspire Blast Router

  • Blazing Fast Nex Generation WiFi 6
  • Whole Home Coverage
  • Mesh Units Available
  • Dual Band (2.4Ghz, 5Ghz)
  • App Controlled with the Free CommandIQ app
  • Fully Managed and Supported by Haefele Connect

Internet Service FAQs


Does Haefele have a bandwidth cap, and if so, how high is it?

Haefele does have a bandwidth cap on the two lower tier packages, however, the higher tier packages are all unlimited data.   More information can be found in our Acceptable Use Policy.

How will the cap affect my ability to download files from the Web?

The cap does not stop your computer from downloading anything, but you will be charged for over-usage if you exceed the set limit.  The best way to keep from going over the bandwidth cap is to monitor your monthly traffic using the tool found on our local portal.

Can I still stream movies?

You can certainly stream, however, if you have an internet package that has limited data you may want to monitor your usage, as most HD movies will use 2-6GB of data per 2 hours of streaming. SD movies will generally use less than 3GB of data per a 2 hour viewing period.


Does Haefele Connect provide wireless services?

Yes. For a monthly fee, Haefele provides and maintains wireless networks for our customers.

With wireless networking from Haefele, you’ll have the freedom to cruise the Internet wherever you’re most comfortable.  Subscribers to Haefele Wireless Service can easily connect all of their wireless devices to a secure network built upon Haefele’s high speed internet cable network.  Professionally trained cable technicians can quickly install your wireless home network using your preexisting, or new Cable Internet connection. A one-time installation fee per device applies.

When you choose to build your wireless network with help from Haefele, you’ll gain access to our outstanding customer service and technical support.  You’ll never have to worry again about troubleshooting your home network because we’ll do it for you. For the price of a low monthly fee you’ll get the peace of mind that comes with knowing that your wireless home network is being maintained and serviced by trained professionals.



    Will I always get the quoted speeds?

    There are a number of technological factors that can affect the connection speed.  Whether it’s server lag, or general Internet congestion, you might not always experience the exact speed specifications of a stated package.  However, at Haefele we work hard to mitigate this inevitable loss, and you’ll find that loss is generally within 5% of the connection’s maximum capabilities.


    Is Technical Support available for Haefele’s Internet subscribers?

    Of course! Friendly, knowledgeable technical support representatives are available via toll-free phone, 24 hours a day, 7 days a week, 365 days a year. We can be reached at 607-422-3000, or 1-866-708-1556.

    Haefele High-Speed Internet Plan Overview

    At Haefele Connect, we provide high speed internet, as well as offering cable and phone bundles. We serve 22 municipalities in upstate NY including Enfield NY, Spencer, NY, Van Etten, NY, Berkshire, NY, Hector, NY, Himrod, NY, Burdett, NY and Virgil, NY.


    Not sure you are in one of our service areas? Give us a call at 607-589-6235!

    Whether you’re a single-person household but you play a lot of online video games or you’re a married couple who mostly browse the internet and use social media, you can find a high speed internet plan that offers the speed and bandwidth you need.

    Our Internet Plans

    At Haefele Connect, we offer high speed internet with a range of internet plans from 10 to 250 Mbps download speed and 3 to 25 Mbps upload speed, with varying bandwidth options. For a clear explanation of download speeds, bandwidth, and other terms you should know, keep reading. To purchase a plan, go ahead and skip to the bottom of this page.

    Download and Upload Speed

    The speed of your internet is measured in megabits per second (Mbps). In terms of recognizable size, a megabit is about 32 books’ worth of data.

    The download speeds we offer at Haefele Connect range from 10Mbps with our Connect Mini plan to 250 Mbps with our Connect 250 service. This means that you can download about 320 books’ worth of data in just one second with our Connect Mini plan!

    Our upload speeds range from 3Mbps to 25Mbps. It’s normal for upload speeds to be slower than download speeds – but even 3Mbps is still 96 books of data a second!


    Bandwidth refers to how much data your system can use and is measured in Gigabytes (GB). 1GB is equal to about 4,500 books’ worth of data. Our Mini Connect plan caps at 300GB per month and our Connect 100 plan caps bandwidth at 1000GB per month. All our other plans offer unlimited data, which means you can download and upload to your heart’s content.
    Check your address ahead to view available plans, or call 607-589-6235 to reach our main office for more information on our internet, cable, and phone bundles.