🚀 The Future is Fiber: Our Network Upgrade
Haefele Connect is committed to bringing you the ultimate internet experience, and that future is being built with Fiber-to-the-Home (FTTH) technology. We have embarked on an ambitious, multi-year project to upgrade our entire network footprint. We are proud to share that over 80% of our footprint is already covered by fiber, and we are working hard to complete the remaining areas! This significant investment is designed to deliver you dramatically improved speeds, greater bandwidth, and unmatched reliability.
The Upgrade Process: From Planning to Power
Our fiber deployment is a meticulous, multi-step process that starts long before construction begins:
- 🗺️ Engineering & Mapping: The very first step involves a detailed engineering and mapping phase. Our team carefully analyzes existing infrastructure and neighborhood layouts to determine the precise, optimal locations for all new fiber equipment, including the fiber tap locations. These taps are the strategic points from which individual drops will feed service to homes, and their placement is crucial for network efficiency and performance.
- Core Network Build: We then begin construction, carefully adding the new fiber optic cable and equipment to our existing cable footprint, strategically placing it alongside our current wires where needed.
- Expert Splicing: Our dedicated, in-house team of professional splicers then takes over. They are responsible for the critical task of splicing individual fiber optic closures, which are the connection points that will ultimately feed the fiber drops out to individual homes. Precision in this step ensures the highest quality signal.
- 🏠 Home Installation & Activation: Once a neighborhood is fully spliced and tested, we can begin the process of activating homes. This installation includes:
- Running a new fiber drop from the street (from one of the new fiber taps) to a small, weather-resistant box installed on the exterior of your house.
- On installation day, we run a small, discreet fiber jumper from that exterior box to the location of your new indoor equipment, the Optical Network Terminal (ONT), which is your fiber modem.
This new direct fiber connection is what unlocks the fastest, most reliable speeds we have ever offered!
Be the First to Know!
We are rolling out this extensive fiber network street by street, and neighborhood by neighborhood. We know you’re eager to get connected, and we’re working hard to reach every address!
To express your interest and ensure you are notified the moment fiber service is available at your specific address, please fill out our official Fiber Interest Form:
👉 Submit Your Fiber Interest Here
We appreciate your patience as we work to bring the next generation of internet connectivity to your home!
Our team and the fiber internet technology we offer New York’s Southern Tier have grown in depth, reliability, and capacity…
and now our name and logo have changed to reflect this growth. We are the same family owned and operated business that we have been for the past 40 years, only now we are a more reliable, faster fiber internet provider in New York’s Southern Tier who can deliver you, our subscribers, the best in world-class media and entertainment.
and here is what you’ll see…
Our team and technology have grown in depth, reliability, and capacity…
and now our name and logo have changed to reflect this growth. We are the same family owned and operated business that we have been for the past 35 years, only now we have a more reliable, faster fiber-rich network so that we can deliver you, our subscribers, the best in world-class media and entertainment. And here is what you will see…
The Same Great Service
You have the same local contacts that you have always had, but with the county’s fastest fiber internet providers to back it up. When you call Haefele Connect during our business hours, you can expect to get a real, live local representative on the phone, no difficult, frustrating phone trees to navigate.
If you call in after-hours with an emergency, we always have an emergency technician on call to assist.
Community
Haefele Connect has always given back to the communities we serve in the New York Southern Tier as fiber internet providers, and we will continue to support important local programs in the future. Examples of programs that Haefele supports includes initiatives such as the Broome-Tioga Counties Relay for Life, the Renovation of the Nichols Pond Park, the S-VE !
Connection
We keep you connected through our
