The upstream provider has fully resolved the network outage affecting modem connectivity. While many modems automatically reconnected as services were restored in phases throughout the day, all affected systems are now back online.

If you are still unable to connect to the internet, please perform a quick reboot of your equipment:

1. Unplug the power cables from both your modem and router.

2. Wait 60 seconds.

3. Plug both devices back in and allow a few minutes for them to fully reboot and establish a connection.

If your service does not return after rebooting, please call our support team directly at 607-589-6235 for further assistance.

We appreciate your patience as services were being restored.

9/20/2026 9:00AM

We are currently investigating a service issue affecting modem connectivity for a small percentage of our customers.

This issue stems from an upstream provider outage, which is causing certain modems to go offline. The provider’s technical teams are actively working on resolving the underlying issue and restoring connectivity as quickly as possible.

If your modem is currently offline, rebooting the device may not immediately restore service while the upstream fix is underway.

We are monitoring the situation closely and will update you as soon as service is restored. We apologize for the inconvenience and appreciate your patience.