607-589-6235 | 800-338-6330 cs@htva.net

Town of Caroline

High Speed Internet

Fiber to the home is available now in parts of Caroline.  We offer service in the Old 76 Rd area, including Old 76 Rd, Yaple Rd, Level Green Rd, Blackman Hill Rd, Firetower Rd, and Goodritch Hill rd.  And the Harford Slaterville Rd area, including Harford Rd, Flat Iron Rd, Hammond Hill Rd, and Canaan Rd.  Contact us today to see if this service is available at your address.

Connect Fiber Plans

Caroline Connect Fiber Availablity Map

Fiber To the Home Plans

Caroline FTTH Availability Map

Connect Fiber Plans

(Fiber service not available in all areas)

Connect Essentials Fiber

Smooth streaming, gaming, and browsing for a small to medium-sized household.
$56.95/mo

  • $46.95/month when Bundled!

  • 200 Mbps Download/Upload

  • Symetrical Speeds
  • No Data Cap
  • Modem Included
  • $9.99/mo WiFi 6 Router Available
Request Service

Connect Family Fiber

4K streaming, lag-free gaming, and seamless connectivity for a medium to large-sized household.
$74.95/mo

  • $64.95/month when Bundled!

  • 500Mbps Download/Upload
  • Symetrical Speeds
  • No Data Cap
  • Modem Included
  • $9.99/mo WiFi 6 Router Available
Request Service

Connect Gig Extreme Fiber

Unrivaled speed! Ultra-fast downloads, 4K streaming on multiple devices, and robust connectivity for a large household with high data demands.
$109.95/mo

  • $99.95/month when Bundled!

  • 1Gbps Download/Upload
  • Symetrical Speeds
  • No Data Cap
  • Modem Included
  • WiFi 6 Router Included
Request Service

Connect Mini Fiber

Lowest price option for Email, Facebook, and browsing the web.
$34.95/mo
  • 10Mbps Download/Upload
  • Symetrical Speeds
  • 100Gb/Month Data Allowance
  • Modem Included
  • $9.99/mo WiFi 6 Router Available
Request Service

$49 standard install, underground and excessive distances from the road may be extra.

Speeds based on wired test, actual speeds may vary, especially when tested through wireless.  Maximum effective data rate of a Gigabit Ethernet port is 940Mbps.

Restrictions and equipment charges may apply, See AUP for usage details and restrictions.

Fiber to the Home Plans

(Fiber service not available in all areas)

Fiber Mini

Lowest price option for Email, Facebook, and browsing the web.
$34.50/mo
  • 10Mbps Download
  • 3Mbps Upload
  • 300Gb/Month Data Allowance
  • Docsis 3.0 Modem Required
  • $9.99/mo WiFi 6 Router Available
Request Service

Fiber mini & fiber essentials packages require at least a 24 channel docsis 3.0 cable modem.

Fiber Family and Fiber Gig Extreme require a Docsis 3.1 cable modem.

Docsis 3.1 cable modem rental available for $3.99/mo. Cable modem rental included with Managed Wifi package.

$49 standard install, underground and excessive distances from the road may be extra.

Speeds based on wired test, actual speeds may vary, especially when tested through wireless.  Maximum effective data rate of a Gigabit Ethernet port is 940Mbps.

Restrictions and equipment charges may apply, See AUP for usage details and restrictions.

Haefele TV

607-589-6235  |  800-338-6330

Request a Call from a Team Member

This deployment of broadband service is supported by a grant awarded to Haefele TV Inc.
by New York State through the New NY Broadband Program.

Fiber to Home Internet

“I really like that Haefele is locally owned and operated. I had a great experience with their team. The gentleman who installed our service went above and beyond. He did a fantastic job.” – Bert K.

Special Offers and Bundles

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Combine any cable and internet package of 100Mbps or higher and receive a $10 discount on your bill every month.

DOUBLE ADVANTAGE

$89.95*

per month for 6 months, combines basic cable and 100Mbps high-speed internet.

*Requires a 1-year service agreement, taxes, fees, additional TVs & equipment extra. The Internet is Unlimited Data, regular rate applies for remainder of the 1-year agreement after 6-month promotional period).

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TRIPLE ADVANTAGE

$99.95*

per month for 1 year, combines basic cable, 100Mbps high-speed internet, and digital phone service.

*Requires a 2-year service agreement, taxes, fees, additional TVs, and equipment extra. Regular rate applies for remainder of the 2-year agreement after the 1-year promotional period).

 

“The Haefele team is great to work with. They have a competent staff that delivered exactly what was promised. They provide excellent, fast, friendly service, and fair prices. I just signed up for service and I really feel like I know them.” -Nicole V.

Internet Service FAQs

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Does Haefele have a bandwidth cap, and if so, how high is it?

Haefele does have a bandwidth cap on the 3Mbps tier package, however, the other tier packages are all unlimited data. More information can be found in our Acceptable Use Policy.

How will the cap affect my ability to download files from the Web?

The cap does not stop your computer from downloading anything, but you will be charged for over-usage if you exceed the set limit.  The best way to keep from going over the bandwidth cap is to monitor your monthly traffic using the tool found on our local portal.

Can I still stream movies?

Absolutely, with 100Mbps of internet, you will be able to steam without buffering, as most HD movies will use 2-6GB of data per 2 hours of streaming. SD movies will generally use less than 3GB of data per a 2 hour viewing period.

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Does Haefele Connect provide wireless services?

Yes. For a monthly fee, Haefele provides and maintains wireless networks for our customers.

With wireless networking from Haefele, you’ll have the freedom to cruise the Internet wherever you’re most comfortable.  Subscribers to Haefele Wireless Service can easily connect all of their wireless devices to a secure network built upon Haefele’s powerful Cable Internet foundation.  Professionally trained cable technicians can quickly install your wireless home network using your preexisting, or new Cable Internet connection. A one-time installation fee per device applies.

When you choose to build your wireless network with help from Haefele, you’ll gain access to our outstanding customer service and technical support.  You’ll never have to worry again about troubleshooting your home network because we’ll do it for you. For the price of a low monthly fee you’ll get the peace of mind that comes with knowing that your wireless home network is being maintained and serviced by trained professionals.

 

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    Will I always get the quoted speeds?

    There are a number of technological factors that can affect the connection speed.  Whether it’s server lag, or general Internet congestion, you might not always experience the exact speed specifications of a stated package.  However, at Haefele we work hard to mitigate this inevitable loss, and you’ll find that loss is generally within 5% of the connection’s maximum capabilities.

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    Can I have multiple email addresses with Haefele Internet?

    Absolutely. All of our Internet packages allow for multiple email accounts.

    Will I be able to keep my old email address?

    Maybe. If you’re already using a third-party email provider, e.g. Gmail, Yahoo, MSN etc, you’ll be able to keep those for as long as you want.  If, however, you were using an email address provided by another ISP, you won’t be able to keep that address when you sign up with Haefele.

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    Is Technical Support available for Haefele’s Internet subscribers?

    Of course! Friendly, knowledgeable technical support representatives are available via toll-free phone, 24 hours a day, 7 days a week, 365 days a year. We can be reached at 607-422-3000, or 1-866-708-1556.

    Haefele High-Speed Internet Plan Overview

    At Haefele Connect, we serve 22 municipalities in upstate NY including Enfield NY, Spencer, NY, Van Etten, NY, Berkshire, NY, Hector, NY, Himrod, NY, Burdett, NY and Virgil, NY.

    Unfortunately, it can be difficult to find affordable local internet plans that fit your needs.

    Not sure you are in one of our service areas? Give us a call at 607-589-6235!

    Whether you’re a single-person household but you play a lot of online video games or you’re a married couple who mostly browse the internet and use social media, you can find an internet plan that offers the speed and bandwidth you need.

    Our Internet Plans

    At Haefele Connect, we offer a range of internet plans from 3 to 250 Mbps download speed and 1 to 25Mbps upload speed, with varying bandwidth options and email support. For a clear explanation of download speeds, bandwidth, and other terms you should know, keep reading. To purchase a plan, go ahead and skip to the bottom of this page.

    Download and Upload Speed

    The speed of your internet is measured in megabits per second (Mbps). In terms of recognizable size, a megabit is about 32 books’ worth of data.

    The download speeds we offer at Haefele Connect range from 3Mbps with our MiniRocket to 250 Mbps with our Fiber 250 Service. This means that you can download about 96 books’ worth of data in just one second with our MiniRocket plan!

    Our upload speeds range from 1Mbps to 10Mbps. It’s normal for upload speeds to be slower than download speeds – but even 1Mbps is still 8,000 books of data a second!

    Bandwidth

    Bandwidth refers to how much data your system can use and is measured in Gigabytes (GB). 1GB is equal to about 4,500 books’ worth of data. Our MiniRocket plan caps at 100GB per month. All our other plans offer unlimited data, which means you can download and upload to your heart’s content.
    Check out our plans below, or call 607-589-6235 to reach our main office.