607-589-6235 | 800-338-6330 cs@htva.net

High-Speed Internet

Want to connect faster? Game faster? Stream faster? Haefele has a package just right for you! With 6 packages to choose from, including up to 100Mbps, we have what you need. Want WiFi? We have that too.
Looking to get your business connected? Visit our commercial services page. 

At Haefele we know that with today’s technology, the internet is no longer just a luxury – it’s a necessity! Let us help you get connected with the plan that’s right for you.

MiniRocket

starting under
$35/mo*
  • 3Mbps Download
  • 1Mbps Upload
  • 100GB/Month Bandwidth
  • 5 Email Accounts
Request Service

SuperRocket

RECOMMENDED
from $65/mo*

  • $54.95/month when Bundled!

  • 35Mbps Download
  • 4Mbps Upload
  • Unlimited Data
  • 5 Email Accounts
Request Service

CableRocket

starting under
$56/mo*

  • $45.95/month when Bundled!

  • 25Mbps Download**
  • 4Mbps Upload
  • 750GB/Month Bandwidth
  • 5 Email Accounts
Request Service

**CableRocket requires DOCSIS 3 modem. Customers with D-2 modems will need to upgrade.

SuperRocket Plus

starting under
$75/mo*

  • $64.95/month when Bundled!

  • 50Mbps Download
  • 5Mbps Upload
  • Unlimited Data
  • 5 Email Accounts
Request Service

Century Service

OUR FASTEST YET!
Under $110/mo*

  • $99.95/month when Bundled!

  • 100Mbps Download
  • 10Mbps Upload
  • Unlimited Data
  • 5 Email Accounts
Request Service

UltraRocket

starting under
$90/mo*

  • $79.95/month when Bundled!

  • 70Mbps Download
  • 5Mbps Upload
  • Unlimited Data
  • 5 Email Accounts
Request Service

 

Our team members are here to help you determine the best plan to suit your needs.

607-589-6235  |  800-338-6330

Request a Call from a Team Member

Special Offers and Bundles

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Combine any cable and internet package of 25Meg or higher and receive a $10 discount on your bill every month.

DOUBLE ADVANTAGE

$89.95*

per month for 6 months, combines basic cable and 35Meg high-speed internet.

*Requires a 1-year service agreement, taxes, fees, additional TVs & equipment extra. The Internet is Unlimited Data, regular rate applies for remainder of the 1-year agreement after 6-month promotional period).

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TRIPLE ADVANTAGE

$99.95*

per month for 1 year, combines basic cable, 25Meg high-speed internet, and digital phone service.

*Requires a 2-year service agreement, taxes, fees, additional TVs, and equipment extra. Regular rate applies for remainder of the 2-year agreement after the 1-year promotional period).

 

Get a Free Roku Streaming Stick*

when you sign up for 1 of Haefele connect’s 50meg or faster internet packages.

*requires a 1-year service agreement

Internet Service FAQs

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Just how fast is Haefele TV’s cable Internet?

Haefele’s flagship CableRocket Internet package is up to 200 times faster than a standard DSL connection.
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Does Haefele have a bandwidth cap, and if so, how high is it?

Haefele does have a bandwidth cap on the two lower tier packages, however, the higher tier packages are all unlimited data. Upgrades to our system, already in progress, will allow us to increase the bandwidth cap.  More information can be found in our Acceptable Use Policy.

How will the cap affect my ability to download files from the Web?

The cap does not stop your computer from downloading anything, but you will be charged for over-usage if you exceed the set limit.  The best way to keep from going over the bandwidth cap is to monitor your monthly traffic using the tool found on our local portal.

Can I still stream movies?

You can certainly stream, however, if you have an internet package that has limited data you may want to monitor your usage, as most HD movies will use 2-6GB of data per 2 hours of streaming. SD movies will generally use less than 3GB of data per a 2 hour viewing period.

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Does Haefele TV provide wireless services?

Yes. For a monthly fee, Haefele provides and maintains wireless networks for our customers.

With wireless networking from Haefele, you’ll have the freedom to cruise the Internet wherever you’re most comfortable.  Subscribers to Haefele Wireless Service can easily connect all of their wireless devices to a secure network built upon Haefele’s powerful Cable Internet foundation.  Professionally trained cable technicians can quickly install your wireless home network using your preexisting, or new Cable Internet connection. A one-time installation fee per device applies.

When you choose to build your wireless network with help from Haefele TV, you’ll gain access to our outstanding customer service and technical support.  You’ll never have to worry again about troubleshooting your home network because we’ll do it for you. For the price of a low monthly fee you’ll get the peace of mind that comes with knowing that your wireless home network is being maintained and serviced by trained professionals.

WiFi/Networking Service

$9.95-$11.95 per month

  • Stress-free, professional installation
  • Automatic security configuration
  • 802.11AC – capable wireless router and 4-port switch
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Why should I choose cable Internet over a DSL connection?

Cable Internet has a number of advantages over other connection methods.  Firstly, our cable Internet connection is, on average, 200 times faster than DSL service.  Plus, with cable your distance from the source will not seriously impede, or prohibit your ability to get fast, reliable service.  And since your Internet service is dependent on the cable infrastructure, rather than the home wiring, you won’t be turned away because your house isn’t wired with the necessary wire.
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Will I always get the quoted speeds?

There are a number of technological factors that can affect the connection speed.  Whether it’s server lag, or general Internet congestion, you might not always experience the exact speed specifications of a stated package.  However, at Haefele TV we work hard to mitigate this inevitable loss, and you’ll find that loss is generally within 5% of the connection’s maximum capabilities.
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Can I have multiple email addresses with Haefele Internet?

Absolutely. All of our Internet packages allow for multiple email accounts.

Will I be able to keep my old email address?

Maybe. If you’re already using a third-party email provider, e.g. Gmail, Yahoo, MSN etc, you’ll be able to keep those for as long as you want.  If, however, you were using an email address provided by another ISP, you won’t be able to keep that address when you sign up with Haefele.

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Is Technical Support available for Haefele’s Internet subscribers?

Of course! Friendly, knowledgeable technical support representatives are available via toll-free phone, 24 hours a day, 7 days a week, 365 days a year. We can be reached at 607-422-3000, or 1-866-708-1556.
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How secure is my Haefele Internet connection?

Cable Internet is not more, or less secure than any other connection method.  Any link to the Internet is a potential security risk. Fortunately, there are many effective security tools available at little, or no cost.  We recommend that you read through the information found under the “Learn how to Secure your System” link located in the Tech Support portion of our local portal.

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Don’t Just Take Our Word for It!

 

The team at Haefele are a joy to work with, they are so friendly and really responsive. When I had a problem with my modem, the problem was expertly diagnosed and fixed in under an hour! I couldn’t be happier with their service. Dave Astorina

 

Great service, on time, nice local people. John Foote

The technician was fast, polite, and kept me informed throughout the process.  I can now stream movies without constant buffering. My blood pressure is undoubtedly lower now that I am not dealing with your competitor in Internet service.  Gina Strauch

I love Haefele. In the rare times the connection is down, you get a real person who gets back to you.  Subscriber

Haefele High-Speed Internet Plan Overview

At Haefele Connect, we serve 22 municipalities in upstate NY including Enfield NY, Spencer, NY, Van Etten, NY, Berkshire, NY, Hector, NY, Himrod, NY, Burdett, NY and Virgil, NY.

Unfortunately, it can be difficult to find affordable local internet plans that fit your needs.

Not sure you are in one of our service areas? Give us a call at 607-589-6235!

Whether you’re a single-person household but you play a lot of online video games or you’re a married couple who mostly browse the internet and use social media, you can find an internet plan that offers the speed and bandwidth you need.

Our Internet Plans

At Haefele Connect, we offer a range of internet plans from 3 to 100 Mbps download speed and 1 to 10 Mbps upload speed, with varying bandwidth options and email support. For a clear explanation of download speeds, bandwidth, and other terms you should know, keep reading. To purchase a plan, go ahead and skip to the bottom of this page.

Download and Upload Speed

The speed of your internet is measured in megabits per second (Mbps). In terms of recognizable size, a megabit is about 32 books’ worth of data.

The download speeds we offer at Haefele Connect range from 3Mbps with our MiniRocket to 100 Mbps with our Century Service. This means that you can download about 96 books’ worth of data in just one second with our MiniRocket plan!

Our upload speeds range from 1Mbps to 10Mbps. It’s normal for upload speeds to be slower than download speeds – but even 1Mbps is still 32 books of data a second!

Bandwidth

Bandwidth refers to how much data your system can use and is measured in Gigabytes (GB). 1GB is equal to about 4,500 books’ worth of data. Our MiniRocket plan caps at 100GB per month and our CableRocket plan caps bandwidth at 750GB per month. All our other plans offer unlimited data, which means you can download and upload to your heart’s content.
Check out our plans below, or call 607-589-6235 to reach our main office.

Ready to get connected?

Our team members are here to help you determine the best internet, digital HD cable and digital phone packages and plans to suit your needs.

607-589-6235  |  800-338-6330

Request a Call from a Team Member