Haefele does have a bandwidth cap on the two lower tier packages, however, the higher tier packages are all unlimited data. Upgrades to our system, already in progress, will allow us to increase the bandwidth cap.  More information can be found in our Acceptable Use Policy.

How will the cap affect my ability to download files from the Web?

The cap does not stop your computer from downloading anything, but you will be charged for over-usage if you exceed the set limit.  The best way to keep from going over the bandwidth cap is to monitor your monthly traffic using the tool found on our local portal.

Can I still stream movies?

You can certainly stream, however, if you have an internet package that has limited data you may want to monitor your usage, as most HD movies will use 2-6GB of data per 2 hours of streaming. SD movies will generally use less than 3GB of data per a 2 hour viewing period.

Yes. For a monthly fee, Haefele provides and maintains wireless networks for our customers.

With wireless networking from Haefele, you’ll have the freedom to cruise the Internet wherever you’re most comfortable.  Subscribers to Haefele Wireless Service can easily connect all of their wireless devices to a secure network built upon Haefele’s powerful Cable Internet foundation.  Professionally trained cable technicians can quickly install your wireless home network using your preexisting, or new Cable Internet connection. A one-time installation fee per device applies.

When you choose to build your wireless network with help from Haefele, you’ll gain access to our outstanding customer service and technical support.  You’ll never have to worry again about troubleshooting your home network because we’ll do it for you. For the price of a low monthly fee you’ll get the peace of mind that comes with knowing that your wireless home network is being maintained and serviced by trained professionals.

There are a number of technological factors that can affect the connection speed.  Whether it’s server lag, or general Internet congestion, you might not always experience the exact speed specifications of a stated package.  However, at Haefele we work hard to mitigate this inevitable loss, and you’ll find that loss is generally within 5% of the connection’s maximum capabilities.

Absolutely. All of our Internet packages allow for multiple email accounts.

Will I be able to keep my old email address?

Maybe. If you’re already using a third-party email provider, e.g. Gmail, Yahoo, MSN etc, you’ll be able to keep those for as long as you want.  If, however, you were using an email address provided by another ISP, you won’t be able to keep that address when you sign up with Haefele.

Of course! Friendly, knowledgeable technical support representatives are available via toll-free phone, 24 hours a day, 7 days a week, 365 days a year. We can be reached at 607-422-3000, or 1-866-708-1556.